We want you to be fully satisfied with every item that you purchase from low.b Store.
If you are not satisfied with an item that you have purchased or you don't fit in, you may return the item.
To qualify for a full refund of the product price:

1 - Fill out the Form below completely!

2 - The item(s) must be returned in new condition, in original packaging, and with all paperwork, parts and accessories to ensure full credit. Any items that are returned and are not in new condition will not be eligible for a refund. Items returned that show any signs of wear will not be eligible for a refund.

3 - Returned products must be sent to the correct address, which is supplied when your return is authorized, and received by low.b Store no later than 30 days from your recorded date of delivery.

4 - You are responsible for return shipping costs.

5 - Refunds will be credited to your account within 30 days of receipt of goods. Refunds will be issued via the method of payment.

The items you purchase from low.b Store are brand new and in unused condition. CDs and Vinyls are (mostly) sealed. If you are not fully satisfied with your purchase, you can return them in brand new condition.
Used and unsealed items are NOT Returnable, Refundable or Exchangeable.
If you send in a used and/or unsealed item it will be sent back.

Please read the Return Information (german only) for more detailed information!

Defective product

If you believe your item were delivered to you in a defective or damaged condition, please use our defective product page!

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